Patient Experience
I was a total wreck before my appointment. First time seeing a specialist, and my mind was racing with worst-case scenarios. Dr. Refai just had this calm way about him. He listened, explained everything in simple terms, and by the end, I felt silly for being so scared. He didn't rush me out, either. Left Apollo feeling like a weight was off my shoulders.
My 8-year-old son had a high fever that wouldn't break, and we were panicking. Dr. Showkathali at Apollo was so gentle with him. He got down on his level, talked to him about superheroes while checking his ears, and made the whole thing feel like an adventure. He took his time explaining the infection to us, answered all our frantic questions, and called the next day to check in. Seeing my kid smile at the doctor meant everything.
Had a weird stomach thing for weeks. Saw Dr. Refai Showkathali. He figured it out fast, gave me a clear plan. No fuss, got the job done. Parking at the hospital was a nightmare, though.
So, I'd been putting off this general check-up for ages, you know how it is. Finally dragged myself to Apollo. The wait was longer than I hoped, but once I got in with Dr. Showkathali, it was different. He didn't just glance at my chart; he asked about my work stress, my sleep, things I didn't even think were connected. He connected dots I didn't see. The follow-up email with my test results had a personal note from him. It felt like he actually remembered our conversation, which these days, is rare.