Patient Experience
My 8-year-old son was admitted with a high fever that wouldn't break. Dr. Roshini was the one who actually sat us down and explained everything in simple terms—what the tests meant, why she chose a certain antibiotic, what to watch for at home. She even drew a little diagram on a napkin for my husband, who was really worried. Other doctors just gave updates; she made us feel like we were part of the team. Parking at Apollo is always a nightmare, but for once, I didn't mind the hassle because the care was so clear and personal.
I was so scared going to the hospital for the first time by myself (I'm 16). My stomach had been hurting for days. Dr. Gopinathan just had this calm way about her. She didn't rush me at all, even though the clinic was busy. She asked questions and actually listened to the answers, and when she did the check-up, she told me exactly what she was doing and why. By the time she said it was probably a bad reaction to some new food and nothing serious, I felt my shoulders finally relax. She just makes you feel like it's going to be okay.
Saw Dr. Roshini for my daughter's persistent cough. Straight to the point, clear diagnosis (turned out to be mild asthma we didn't know about), gave us a simple treatment plan. No fluff, no unnecessary tests. Follow-up was smooth. Good doctor.
We'd been to two other places before someone suggested Apollo Children's. My little girl, Priya, was just listless and wouldn't eat. The waiting area was packed, and I was preparing for another rushed, confusing visit. Then Dr. Roshini called us in. She got down on her knees to talk to Priya at her level, asking about her school friends instead of just the symptoms. That got the first smile in days. She examined her thoroughly, then walked us through her thinking—ruling out the scary stuff first, which was a huge relief. She coordinated with the lab herself to speed up the tests (it was a vitamin deficiency, thankfully). It wasn't just a prescription; it was a whole plan, and she checked in by phone the next day. We left feeling heard, and more importantly, Priya left feeling better.