Patient Experience
I'd been to three other doctors for this nagging abdominal pain. Everyone said it was stress. Dr. Venkatesh Rajkumar was the first one who actually sat and mapped out my entire history with me. He ordered a specific scan the others hadn't, and it turned out to be a rare, slow-growing kind of cyst. Not life-threatening, but it explained everything. He drew me a simple picture to show what was happening. Finally having an answer, after all that time, was a massive relief.
My annual check-up at Apollo turned into needing a minor skin biopsy. I was nervous at first, but Dr. Rajkumar made it so straightforward. He explained each step as he went—'small pinch now,' 'just a little pressure'—and it was over in what felt like a minute. The whole thing was so smooth I almost felt silly for worrying. Got the results back clear a week later, all handled without any fuss.
Honestly, the parking at Apollo Greams Road was a nightmare that day, which put me in a bad mood. But from the front desk to the nurses in Dr. Rajkumar's clinic, everyone was so calm and helpful. One nurse saw I was flustered and offered me a glass of water while I waited. The place just runs efficiently, and that kind of support makes a real difference when you're not feeling your best.
What I remember most is how he talked to my elderly mother. She gets confused easily. Dr. Rajkumar didn't just talk to me; he knelt down so he was at her eye level, spoke slowly, and checked if she understood. He didn't rush her questions, even the repetitive ones. You can't fake that kind of patience. It meant the world to her, and because she was calm, I could be too.