Patient Experience
I'd been to three different doctors over six months for this nagging abdominal pain and fatigue. Everyone said it was stress or a mild infection. Dr. Seshadri actually sat down with my old reports, asked about my family history—things no one else did—and ordered a specific scan. Turns out it was a tricky gallbladder issue that wasn't showing up typically. He explained it in plain Tamil, drew a little diagram on his notepad. I felt heard for the first time. The surgery at Apollo was last month, and I finally feel like myself again.
Just needed a colonoscopy, which honestly made me pretty nervous. The prep was the worst part, as expected! But the day of, Dr. Seshadri's team at Apollo had it down to a science. He popped his head in before I went under, cracked a simple joke about the hospital cafeteria food, which helped. Woke up, everything was done, he came by with the pictures to show me everything looked clear. It was straightforward, no drama. Sometimes that's exactly what you want.
Parking at Apollo Greams Road is always a mission, I got there flustered. But the front desk staff recognized Dr. Seshadri's name on my form and directed me quickly. The nurse in his clinic, I think her name was Priya, saw I was anxious waiting and brought me a glass of water. The place is busy, sure, but it doesn't feel chaotic. There's a system. Even the way the doctor's assistant managed the file flow between rooms felt smooth. It made a long day much easier.
What stuck with me was how Dr. Venkatesh handled my mother. She's elderly, hard of hearing, and scared of hospitals. He didn't just talk to me. He pulled his chair right up to her, spoke slowly and loudly, and checked her knee without any rush. When she winced, he stopped immediately and adjusted. He called her 'Amma', which put her at ease. He wasn't just treating a knee; he was treating her. That kind of patience is rare.