Patient Experience
I'd been to a couple of doctors for this nagging fatigue and stomach pain, and everyone just said it was stress. Dr. Shanthi actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was something pretty uncommon with my thyroid. She explained it all with a diagram on her notepad—didn't just throw a prescription at me. I'm finally on the right treatment at Apollo OMR.
Had to get a small cyst removed. Honestly, I was nervous about any procedure, even a minor one. Dr. Shanthi made it so simple. She walked me through each step on the day, the actual thing took maybe twenty minutes, and the nurses were really kind. Recovery was exactly as she said it would be. It felt very straightforward, no drama.
The place is big and can feel a bit overwhelming, I won't lie. Parking was a hassle that day. But once I got to Dr. Shanthi's floor at Apollo, the front desk lady saw I was flustered and helped me out right away. The whole team, from the person who took my blood pressure to the pharmacy counter, was efficient and calm. It made a long visit much easier.
What stuck with me was how she talks to you. I'm an older patient, and sometimes doctors rush. Dr. Shanthi sat down, looked at me, not the computer, and just chatted for a few minutes first. She has a quiet way of explaining things that makes you feel like you're in good hands, not just on a medical conveyor belt. You feel heard.