Patient Experience
My brother was admitted with a severe infection and we were all scared. Dr. Shanthini was the only one who took the time to explain things to us in the waiting area, not just once but every day. She didn't sugarcoat it, but she made sure we understood each step. The parking at Gleneagles is always a nightmare, but knowing she was on the case made the stress a little easier to handle.
Our 8-year-old daughter had a high fever that wouldn't break, and we rushed to Gleneagles. Dr. Shanthini was so calm with her. She got down to my daughter's level, talked about her school, and did the exam in a way that didn't scare her. She explained the blood work to me and my husband in plain English, not doctor-speak. We left feeling like we finally had a handle on what was wrong.
Had a weird stomach thing for weeks. Saw Dr. Shanthini Sounder. She listened, asked good questions, ordered the right tests. Figured it out. No fuss, got me sorted. Would go back.
I've had this nagging cough and fatigue for months. Saw two other doctors who just shrugged. At Gleneagles, Dr. Shanthini actually sat and went through my whole history, even stuff I thought was irrelevant. She remembered a trip I'd taken a year ago and connected some dots. The wait to see her was a bit long, but it felt worth it because she wasn't rushing. She laid out a clear plan, and for the first time, I feel like I'm getting better, not just managing symptoms.