Patient Experience
Our son had been sick for weeks, and nobody could figure out why. We were getting really scared. Dr. Venkateswaran didn't rush us. He listened to everything again, asked a few different questions, and suggested one more test. It turned out to be something pretty rare. He explained it all in a way we could actually understand, without making us feel stupid. He just seemed to really think about the puzzle.
My daughter needed her tonsils out. Honestly, I was more nervous than she was. The whole thing at Apollo Children's was so straightforward. Dr. Venkateswaran walked us through each step beforehand, and the actual procedure felt quick. She was up and asking for ice cream that same afternoon. It was just a relief to have something go exactly as planned for once.
The parking at the hospital was a nightmare that day, which put me in a bad mood before we even got inside. But the staff at the front desk were so calm and got us sorted quickly. The ward felt bright and clean, which helped my kid relax a bit. When Dr. Venkateswaran came in, he was completely focused on us, not rushed. The whole environment just made a stressful day manageable.
What I remember most is how Dr. Venkateswaran talked to my son, not just to me. He got down on his level, showed him the stethoscope, and made a silly sound. My boy went from hiding behind my legs to giving a wobbly smile. That meant everything. You can tell he genuinely likes kids and knows how to put them at ease.