Patient Experience
My case was a real puzzle for a while. I'd been to a couple of doctors with these vague symptoms, and honestly, I was starting to think it was all in my head. Dr. Ramanujan was the first one who didn't just shrug. He actually sat with my file for ages, asked me questions I hadn't been asked before, and connected dots others missed. It turned out to be something pretty rare. At Apollo, he laid out the plan so clearly, even when it got complicated. He didn't sugarcoat it, but he made it feel manageable.
I needed a minor cyst removal. Nothing major, but you still get nervous, you know? The whole thing was just... straightforward. Dr. Ramanujan explained it in about thirty seconds in a way that made sense. The day of, I waited a bit in pre-op, which I expected. The procedure itself was quick, and the recovery was exactly as he said it would be. No drama, no surprises. Sometimes that's exactly what you want from a doctor.
Let's be real, going to a cancer centre is intimidating. The building is huge, and I got turned around in the parking garage. But once I found the floor, the front desk lady saw I was flustered and was really kind. The place itself is calm, lots of natural light in the waiting area, which helped. Dr. Ramanujan's nurse, especially, remembered my name and my husband's when we came back, which felt more personal than I expected in such a big hospital.
What stuck with me about Dr. Ramanujan was how he talked to me. I was scared, and he could tell. He didn't just look at his screen; he pulled his chair around to face me directly. He asked about my job and my kids, little things, before diving into the medical stuff. When he explained things, he checked my face to see if I was following. It felt like he was just a person, talking to another person about a tough situation. That meant a lot.