Patient Experience
Had a persistent cough for weeks. Saw Dr. Hema S. She listened, asked clear questions, checked me over, and ordered the right tests. Got a diagnosis and a treatment plan that worked. No fuss, no unnecessary drama. Efficient and effective. The follow-up call to check in was a good touch.
It's not easy for me to speak up in appointments, but Dr. Hema S. made it feel okay. She has a very quiet, gentle way about her. She waited for me to find my words and never made me feel silly for my concerns. I felt truly heard, which is rare. Her kindness meant a great deal to me.
I was a complete wreck before my appointment. My hands were shaking in the waiting room. Dr. Hema S. came in, sat down, and just talked to me like a normal person before even looking at my chart. She explained everything in simple terms, didn't rush me, and answered all my anxious 'what-if' questions. I walked out feeling like I could finally breathe again. She just has a way of making you feel safe.
FINALLY! Someone who actually figured out what was going on with my fatigue. I'd seen a couple other doctors who just shrugged. Dr. Hema S. actually dug in, connected some dots I didn't even see, and we have a real plan now. I have my energy back! She's brilliant. The wait was long that day, but honestly, it was worth every minute.