Patient Experience
My case was a real puzzle for a while. A few doctors couldn't pin down what was going on. Dr. Senthil Kumar Ravichander at SRM Prime Hospital actually sat with my old scans and reports for ages, then explained it to me like he was drawing a map. He didn't rush, even when I asked the same question twice. The surgery was major, but he made a confusing situation clear, and that made all the difference.
I needed a minor lump removed, and honestly, I was more worried about the hospital process than the surgery itself. Dr. Ravichander's team had it all sorted. From the pre-op checks to the discharge, everything just... worked. The procedure itself was quick. I was in and out the same day, feeling relieved it was over and things went so smoothly.
Look, the parking at Ramapuram is always a hassle, I got there flustered. But the front desk staff at SRM Prime were really calm and got me checked in fast. The ward was quiet and clean, which helped settle my nerves before surgery. It's not a fancy hotel, but it felt orderly and professional, which is what you want.
What I'll remember most is how Dr. Senthil spoke to my family. I was pretty out of it after surgery, but my wife told me he came out, sat down with them in the waiting area, and just talked them through every step without any medical jargon. He has this quiet, direct way of explaining things that cuts through the fear. It meant the world to them.