Patient Experience
As a 72-year-old grandmother caring for my 4-year-old grandson after his parents' accident, I was terrified when he developed a mysterious high fever that wouldn't break. Dr. Kaya not only treated Emre with incredible skill, diagnosing a rare pediatric complication from what seemed like a simple virus, but also recognized my own exhaustion and arranged for hospital social services to support us. He explained everything in terms I could understand, never talking down to me despite my age. For three nights, he personally checked on Emre every few hours. We left with a healthy child and a care plan that considered my limitations as an elderly caregiver. This wasn't just pediatric medicine; it was intergenerational healing.
Our 11-day-old newborn, Alara, stopped breathing during a routine post-discharge checkup. What followed was the most harrowing 48 hours of our lives, Dr. Kaya sprinting with her down the hallway to NICU, performing emergency intubation himself when the respiratory team was seconds away, then discovering through meticulous ultrasound a congenital diaphragmatic hernia everyone else had missed. During the complex thoracoscopic surgery, he updated us every 20 minutes. But what truly stunned us was his follow-up protocol: daily video calls for two weeks, then biweekly home visits where he'd sit on our living room floor to examine Alara. He remembered our older child's name, asked about our sleep, and once even brought groceries when he noticed we'd forgotten to eat. Most doctors save lives; Dr. Kaya saved our entire family's future.
My 8-year-old daughter Zeynep has severe medical trauma from previous hospital experiences, she screams at the sight of white coats. For her routine asthma follow-up, Dr. Kaya completely transformed his approach. He met us in the hospital garden instead of his office, wearing colorful scrubs with cartoon characters. He let Zeynep 'examine' his stethoscope first, listening to her stuffed bear's 'heartbeat.' When she finally allowed her own examination, he narrated everything as a space adventure ('listening to the meteor showers in your lungs!'). The actual medical care was thorough, adjusting medications, ordering precise allergy tests, but the magic was how he made a routine visit feel like play. Zeynep now asks when we can next see 'the space doctor.' He turned medical fear into joyful anticipation.
Our 15-year-old son Kerem, a nationally ranked swimmer, developed sudden cardiac symptoms during training camp. Multiple specialists gave conflicting opinions about whether he could ever compete again. Dr. Kaya approached it like a medical detective: he spent hours reviewing Kerem's decade of athletic records, coordinated with a cardiologist in Germany for a second opinion on the electrophysiology data, and designed a unique gradual-return protocol. But the breakthrough came when he noticed Kerem's subtle depression, not from the heart condition, but from losing his athletic identity. Dr. Kaya arranged meetings with former athlete patients, connected him with a sports psychologist, and even attended one of Kerem's first return competitions. The medical solution was brilliant (a treatable conduction abnormality), but the psychological rehabilitation plan was what truly restored our son. Dr. Kaya doesn't just treat diseases; he treats whole human beings with dreams.