Patient Experience
Our 3-year-old daughter, Elif, developed a sudden high fever and a strange rash that spread rapidly. It was midnight, and we rushed to Acıbadem Eskişehir in a panic. Dr. Mehmet Arslanoğlu was on call. He didn't just look at the rash; he calmly asked us about tiny details from the past week—a visit to a petting zoo, a new soap. His gentle manner soothed our daughter, who was usually terrified of doctors. He diagnosed a rare allergic reaction to a specific animal dander, not the common viral rash we expected. His precise treatment worked within hours. He followed up with us personally for three days. We don't just see a pediatrician; we see a detective and a guardian for our child's health.
My 87-year-old mother, who lives with us, caught a severe flu that her system couldn't shake. Her regular internist was away, and her condition worsened, becoming a complex pediatrician's case due to her child-like immune response and medication sensitivities. We were referred to Dr. Arslanoğlu, which surprised us. He treated my mother not as an anomaly but with the focused care of a fragile newborn. He explained that in extreme age, the body's defenses can revert to simpler, more primitive states, requiring a pediatric specialist's approach. He coordinated a delicate balance of hydration and antivirals that didn't conflict with her heart medication. His respect for her and his unconventional expertise turned the tide. He visited her bedside twice daily. A pediatrician saved my elderly mother's life.
This wasn't an illness; it was a mystery. My son, Kaan (7), had chronic, debilitating stomach pains for months. We saw numerous specialists, underwent endless tests—all normal. We were labeled 'anxious parents.' Dr. Arslanoğlu, during what we booked as a 'last-resort' routine checkup, spent an hour just talking to Kaan about school, his friends, and his hobbies. He discovered Kaan was being bullied on the school bus each morning, causing somatic symptoms so severe he was missing school. Dr. Arslanoğlu didn't prescribe medicine; he crafted a plan involving the school counselor and gave Kaan strategies to feel empowered. The pains vanished. He treated the child, not just the chart. He is a psychologist, an advocate, and a healer in a white coat.
Our newborn, Arda, required a complex, elective urological surgery. The procedure itself was daunting, but our terror was for the anesthesia and post-op pain management for such a tiny baby. Dr. Arslanoğlu was our surgical liaison. He didn't use complex medical jargon; he drew simple diagrams on a napkin. On surgery day, he was there at 6 AM, not just for Arda, but to calm us. He personally carried Arda to the OR, singing a lullaby. During the follow-up visits, his focus was laser-sharp on wound healing and developmental milestones, ensuring the surgery didn't interrupt Arda's growth. He remembered every detail of our case without looking at notes. His care wasn't a series of appointments; it was a continuous, vigilant guardianship from pre-op to full recovery.