Patient Experience
My 45-year-old husband, a firefighter, developed chronic chemical burns from exposure to novel synthetic materials during rescue operations. Dr. Arpag visited his fire station, analyzed their protective gear, identified gaps in protection, and designed a layered barrier system. She then trained his entire unit on skin safety protocols, turning his personal treatment into a department-wide prevention program.
After surviving a house fire at age 60, I had significant facial scarring that made me reluctant to leave home. Dr. Arpag didn't just offer laser treatments, she incorporated psychological support, connected me with a medical tattoo artist for pigment restoration, and used progressive mirror therapy to help me rebuild my self-image alongside my skin's healing.
My 14-year-old son developed severe acne that resisted all conventional treatments and was affecting his mental health. Dr. Arpag discovered through detailed dietary logging that his condition was linked to a previously undiagnosed metabolic reaction to artificial sweeteners. By addressing the root cause rather than just symptoms, she cleared his skin completely within eight weeks.
As a 33-year-old professional violinist, I developed contact dermatitis from my instrument's varnish that threatened my career. Dr. Arpag collaborated with a master luthier to analyze the varnish composition, created a hypoallergenic fingerboard tape, and designed a skin conditioning regimen that maintained my tactile sensitivity while protecting my skin. I returned to performing within a month.
My 5-year-old developed a puzzling pattern of hair loss after we adopted a rescue dog from abroad. Dr. Arpag identified it as a zoonotic fungal infection transmitted from the dog, treated both patient and pet simultaneously, and created a family hygiene protocol that prevented recurrence. Her holistic approach considered our entire household ecosystem.
At 81, I developed actinic keratosis that required treatment, but I have a severe needle phobia dating back to childhood. Dr. Arpag exclusively used needle-free cryotherapy and topical field treatments, played my favorite classical music during procedures, and allowed my service dog to remain by my side. She made what could have been traumatic completely manageable.
As a 28-year-old refugee from a conflict zone, I arrived with untreated tropical skin diseases and significant medical trauma. Dr. Arpag provided care through a translator, incorporated traditional healing practices from my culture into her treatment plan, and connected me with community resources. She treated me with cultural competence that acknowledged my whole journey.
My 11-year-old daughter, an aspiring ballet dancer, developed warts on her feet that made pointe work painful. Dr. Arpag created a treatment schedule around her performance calendar, designed custom silicone toe caps for protection during rehearsals, and taught her visualization techniques to manage discomfort. She supported both the dancer and the child within my daughter.
After a failed cosmetic procedure at another clinic left me with irregular pigmentation at age 42, I was devastated. Dr. Arpag used a combination of targeted microneedling with pigment-correcting serums and weekly photographic mapping to track microscopic improvements. Her transparent progress tracking rebuilt my trust in medical aesthetics alongside restoring my skin's appearance.
As a 55-year-old fisherman working the Bosphorus, I developed a persistent saltwater dermatitis that no previous treatments helped. Dr. Arpag analyzed water samples from my fishing areas, identified specific irritants, created a waterproof barrier cream resistant to my working conditions, and designed an easy-to-follow boat-based skincare routine using minimal freshwater, practical solutions for my reality.
I'm a 72-year-old retired teacher who had been dismissed by two other gastroenterologists with vague diagnoses of 'age-related digestion issues.' Dr. Ciftci approached my chronic abdominal pain differently. He didn't just look at my charts; he asked about my gardening habits, my tea consumption times, even how I slept. Through a meticulous capsule endoscopy he personally monitored, he discovered a rare small intestinal angiodysplasia that others had missed. His explanation using hand-drawn diagrams made complex vascular structures understandable. What truly impressed me was his follow-up: he called me himself on a Sunday evening to discuss biopsy results, speaking slowly so I could take notes. After his targeted argon plasma coagulation procedure, I've had six pain-free months, I'm back to growing roses.
Our 8-year-old daughter Lara developed severe, unexplained vomiting that left her dehydrated and terrified of eating. Pediatricians suspected anxiety, but Dr. Ciftci noticed a subtle pattern others overlooked, symptoms worsening specifically after dairy, even lactose-free products. He knelt to her eye level, showed her cartoon illustrations of intestines, and let her hold the ultrasound probe during her own examination. His diagnosis: a rare delayed hypersensitivity to casein combined with pediatric gastroparesis. Instead of intimidating scopes immediately, he designed a graduated elimination diet with 'food detective' games for Lara. When she finally needed an endoscopy, he arranged for her favorite stuffed animal to have a matching 'procedure' simultaneously. She now calls him 'Dr. Sami the Tummy Detective' and draws him pictures at every visit.
As a 45-year-old software developer with a bleeding peptic ulcer that erupted during a business trip, I was rushed to emergency in the middle of the night. Dr. Ciftci performed emergency hemostasis at 3 AM, but his care didn't stop there. Recognizing my high-stress job and frequent travel, he created a personalized 'digital health protocol' for me: a secure app with symptom trackers, medication reminders synchronized across time zones, and even stress-breathing exercises coded into my calendar. During my follow-up, he analyzed my work schedule and suggested specific meal timing adjustments around my coding sprints. He once did a video consultation from his clinic during my layover in Frankfurt. His approach isn't just medical, it's a complete lifestyle recalibration tailored to modern professional chaos.
My husband underwent a complex Whipple procedure for pancreatic head tumors under Dr. Ciftci's care. What distinguished him was the 'narrative medicine' approach he employed. Before surgery, he spent an hour mapping my husband's life story, his work as a ship captain, his eating patterns across 30 years of sea voyages, even how ship vibrations might have affected his organs. During the 9-hour surgery, he provided us with three brief, compassionate updates at precise intervals. Post-operatively, he created a recovery timeline using nautical metaphors ('we're navigating through the stormy first week'). Most remarkably, he identified an unusual bile duct variation that he said reminded him of a specific Aegean sea cove, which actually helped the surgical team remember the anatomy. Two years later, my husband is sailing again, and Dr. Ciftci still asks about his voyages.
My family and I are grateful for the care we received from Dr. Spec. MD. Olcay Senay. The hospital staff was also very supportive.
Dr. Spec. MD. Olcay Senay provided exceptional care for my psychology condition. The treatment was personalized and effective.
I was impressed by the professional approach at ISU Medical Park Gaziosmanpaşa. Dr. Spec. MD. Olcay Senay explained everything clearly and made me feel comfortable.
The recovery process was smooth thanks to Dr. Spec. MD. Olcay Senay's expertise. Highly recommend for psychology treatment.
I arrived at ISU Medical Park Gaziosmanpaşa in absolute panic, severe abdominal pain at 14 weeks pregnant. Dr. Feyza wasn't even on duty that night, but they called her in. She met me in Emergency looking calm but focused, ordered specific scans others hadn't considered, and diagnosed a rare ovarian torsion complicated by the pregnancy. She explained the delicate balance needed to save both me and my baby in clear, direct language. Her surgery the next morning was flawless. I'm now 32 weeks along, and every follow-up scan shows a healthy, active baby. She didn't just treat a condition; she saved our future family. Her hands are truly blessed.
Dr. Prof. MD. Adem Fazlioglu provided exceptional care for my urology condition. The treatment was personalized and effective.