Patient Experience
My local doctors were stumped for months. I just kept getting more tired, and the fainting spells were terrifying. Dr. Kaushik at Medanta didn't just look at my charts; he actually listened to the whole weird story. He ordered a specific test the others hadn't even considered. Turns out it was a rare valve issue. He explained it to me and my wife with a whiteboard, drawing it out until we really got it. The surgery was big, but I'm back to walking my dog now. He found the needle in the haystack.
I needed a stent, which honestly scared me. The whole thing felt very 'routine' for the hospital, but Dr. Kaushik made sure it didn't feel that way for me. He walked me through each step on the morning of the procedure, even though he probably does three a day. It was over quicker than I thought. The worst part was the parking garage being full! Recovery was straightforward, just like he said it would be. I was home in two days feeling much better.
Look, hospitals make me anxious. The scale of Medanta is impressive, but it can feel overwhelming. What made the difference was Dr. Kaushik's team. His assistant, Priya, remembered my name every time and helped sort out my insurance paperwork without me asking twice. The nurses in the cath lab were chatting with me about cricket to keep my mind off things. The place runs smoothly, and people actually smile. It made a stressful week much more bearable.
I was a nervous wreck before my first appointment. Dr. Kaushik has this calm way about him. He sat down, didn't rush, and asked 'What's worrying you the most?' before anything else. He didn't sugarcoat my condition, but he also didn't just throw scary medical terms at me. When I got confused, he rephrased things without making me feel silly. You can tell he's brilliant, but he's also just a decent person who gets how scary heart stuff can be. That meant everything.