Patient Experience
I'd been to three different doctors with this crushing chest pain and shortness of breath, and they all said it was anxiety. Honestly, I started to believe them. Dr. Setya listened to my whole history again, which took a while, and then he looked at my old ECG in a different way. He said, 'This isn't anxiety. This is something we need to look at right now.' He ordered a specific kind of scan that no one else had. It turned out to be a rare coronary artery anomaly. He explained it to me and my wife with a diagram on a notepad, no complicated jargon. He found what everyone else missed.
My regular check-up showed a weird heart rhythm, and they said I needed an ablation. I was pretty nervous about the whole thing. The day of the procedure at Medanta, everything just... worked. The team was calm, they told me what was happening each step, and before I knew it, it was over. Dr. Setya popped in afterwards, said it went perfectly, and that I could probably go home the next day. It felt very straightforward, no drama. Sometimes you just want boring and successful, and that's exactly what it was.
You know how big hospitals can be—a bit overwhelming. Medanta is huge, and I got turned around finding the cardiology wing. But once I got there, the difference was clear. The front desk lady saw I was flustered and helped me fill out the form. The nurse who took my vitals actually chatted with me about my hometown to distract me. Even the person who cleaned the room smiled. It made waiting for my appointment with Dr. Setya less stressful. The place runs smoothly because the people are genuinely kind.
What I'll remember most about Dr. Setya is how he talks to you. He doesn't stand over you; he pulls up a chair. When he told me I needed a stent, I froze. He saw that, waited a moment, and then just said, 'Tell me what you're thinking.' He answered every single one of my probably silly questions without making me feel rushed. He has this quiet, steady way about him that makes you feel like you're the only patient he has that day. You leave feeling cared for, not just treated.