Patient Experience
For months, I was getting these dizzy spells that my local doctor couldn't figure out. He kept saying it was just vertigo. Dr. Khatri actually listened to me describe the weird pressure I felt in my ear, ordered a specific scan, and found a tiny cholesteatoma. It was scary to hear, but he explained the whole surgery plan so clearly, even drew a little diagram. I'm six months post-op now and finally feel steady on my feet.
I needed my tonsils out as an adult, which everyone said would be rough. Honestly, the idea of the recovery was worse than the surgery. Dr. Khatri's team was super efficient—I was in and out of Medanta the same day. The procedure itself was straightforward, and his follow-up call the next day to check on my pain levels really made a difference. It wasn't fun, but it was as smooth as it could have been.
The ENT waiting area at Medanta is actually quite calm, which helped because my son was really anxious about his ear tube procedure. The nurses were fantastic with him, showing him the tiny tubes and letting him hold the otoscope (without the light on!). They even had some cartoons playing. It felt like the whole team, not just the doctor, was working to make a kid feel safe.
Look, I was a terrible patient. I hate hospitals and I was grumpy and nervous before my sinus surgery. Dr. Khatri didn't rush me. He cracked a dry joke about my 'impressive' scan images, which broke the tension. He has this very calm, direct way of talking that doesn't feel patronizing. You get the sense he's just a very skilled, no-nonsense person who also remembers you're a human, not just a chart.