Patient Experience
My 82-year-old father had a sudden ischemic stroke at midnight. Dr. Mukesh Kumar rushed to Artemis Hospital within 20 minutes of our call. His calm demeanor while performing emergency thrombectomy saved Dad's mobility - today he's walking with minimal assistance. The way he explained the procedure using simple analogies made us feel secure during the most terrifying night of our lives.
As a migraine sufferer for 15 years, I'd seen numerous neurologists without relief. Dr. Kumar discovered my cerebral venous sinus stenosis through advanced imaging and performed a venous stenting procedure. For the first time since college, I've gone three months without debilitating headaches. His innovative approach changed everything.
Our 8-year-old daughter needed embolization for a rare brain AVM. Dr. Kumar created a teddy bear with 'superhero veins' to explain the procedure to her. During the complex 6-hour surgery, he updated us hourly. She's now back to gymnastics, and we have his drawing of her 'fixed superhero veins' framed in her room.
Following my coiling procedure for a ruptured aneurysm, Dr. Kumar personally called me every evening for the first week post-discharge. His attention to recovery details - from medication timing to specific head positioning - made me feel cared for beyond the operating room. At my 3-month follow-up, he remembered my preference for sitting on the left side of the examination table.
When my wife's carotid artery dissection required urgent intervention during COVID restrictions, Dr. Kumar arranged for me to video call directly into the cath lab. Watching him work while explaining each step gave me incredible peace. His team even held the tablet at different angles so I could see the monitor showing successful stent placement.
As a medical student observing neurointerventional procedures, I specifically requested to shadow Dr. Kumar. He turned each case into a teaching moment, explaining hemodynamic principles and device selection criteria. During a particularly challenging vertebrobasilar case, he had me calculate pressure gradients while he worked - the most educational 4 hours of my training.
My mother's recurrent TIAs were misdiagnosed as anxiety for months. Dr. Kumar identified intracranial atherosclerosis and performed angioplasty with drug-eluting stents. What impressed me most was how he adjusted his communication style - technical with me (a pharmacist) while using garden hose analogies with my mother. Two years later, zero episodes.
After my mechanical thrombectomy, Dr. Kumar noticed I was struggling with post-procedure anxiety. He connected me with a former patient who'd undergone similar treatment and now runs marathons. This peer support, combined with his detailed recovery roadmap, gave me the confidence to return to my teaching job.
During my emergency subarachnoid hemorrhage treatment, Dr. Kumar's team encountered an unexpected vessel tortuosity. Instead of proceeding, he paused, consulted two international colleagues via video conference, and developed a modified approach. This commitment to collective wisdom over ego likely prevented complications.
My follow-up visit for my treated aneurysm felt more like catching up with a concerned friend. Dr. Kumar remembered my daughter was applying to engineering schools and asked about her acceptances before discussing my imaging results. This human connection makes Artemis feel like family.
When my father's cerebral vasospasm required repeated interventions, Dr. Kumar slept in the hospital for three consecutive nights, checking him personally every few hours. The nurses told us he reviewed the monitoring trends himself rather than relying on summaries. This dedication exceeded anything we expected.
As an emergency physician myself, I became Dr. Kumar's patient after discovering my own unruptured aneurysm. His willingness to discuss procedural risks with the depth I needed - including sharing raw data from recent studies - demonstrated remarkable respect for my expertise while maintaining his leadership role in my care.
The way Dr. Kumar's team handled my failed initial embolization attempt taught me about true professionalism. He immediately acknowledged the technical challenges, presented three alternative strategies with clear pros/cons, and brought in a senior colleague for the successful second procedure. Transparency builds incredible trust.