Patient Experience
Our 8-year-old, Rohan, was in the PICU for over a week with a severe infection. I was a wreck. Dr. Khilnani was there every single day, sometimes twice, explaining everything in a way we could actually understand. He never rushed us, even when I asked the same question three times. He treated Rohan like his own kid, joking with him when he was scared. We left Medanta feeling like we had a real partner in getting our son healthy again.
First-time mom here, and I was totally panicked when my newborn had breathing trouble. The whole Medanta hospital felt huge and intimidating. Dr. Khilnani just had this calm way about him. He listened to all my probably-silly worries, checked my daughter so gently, and said, 'We see this, we know how to handle it, she's going to be fine.' He made it sound simple. I finally breathed for the first time in two days.
Took my son to see Dr. Khilnani for recurring asthma. Parking at Medanta is always a hassle, FYI. But the doc? Straight to the point. Reviewed the history, adjusted the meds, explained the new plan clearly. No fluff. Kid's doing much better on the new routine. Good experience.
Our story with Dr. Khilnani started in the emergency room at 11 PM. My daughter, Priya, had a high fever that wouldn't break. He was the specialist on call. What stuck with me was how he sat on the edge of the hospital bed to talk to Priya first, asking about her school project, before turning to us with the serious stuff. Over the next three days, he connected dots other doctors had missed—turned out it was a specific viral complication. He'd pop in just to show us a chart or a lab result, saying 'See this number? It's moving in the right direction.' It wasn't just treatment; he made us understand the journey.