Patient Experience
Our son had been sick for weeks, and three other doctors just kept saying it was a bad virus. We were exhausted. Dr. Dhall actually sat on the floor with him, watching him play while she asked us questions. She noticed a tiny detail in how he held a toy and ordered a specific test no one else had. It turned out to be a rare metabolic thing. She explained it all with a whiteboard drawing, and honestly, we finally felt like we had a map in the dark.
We needed to get our daughter's ear tubes replaced—pretty standard for her. The whole thing was just... easy. Dr. Dhall remembered her fear of the mask from last time and had a strawberry-scented one ready. The surgery was over in what felt like minutes, and the nurse called twice that evening to check on her. It was one less thing to worry about in a busy week.
Look, the parking at Medanta is always a bit of a hunt, I won't lie. But once we got inside for my son's allergy shots, it made a difference. The pediatric wing has these little play nooks so he wasn't just stuck in a chair. The front desk lady knew his name by our second visit and would have his favorite sticker ready. It doesn't fix the problem, but it makes the whole process feel less like a chore.
I was a nervous first-time mom, convinced every little sniffle was a crisis. Dr. Dhall never made me feel silly, even when I showed up for what was basically just baby acne. She'd listen to my long list of questions, answer each one, and then somehow wrap it up with, 'You're doing a good job.' She has this calm way of talking that makes you breathe again. My kid is five now and still asks if we can go see her when he has a cough.