Patient Experience
For months, I was just told I had anxiety. The palpitations were getting scary. Dr. Pandey didn't just listen to my heart, he listened to my whole story. He ordered a specific test my local hospital didn't even have. Turns out it was a rare electrical issue in my heart, not nerves at all. He drew me a diagram on his notepad to explain it. Finally, an answer.
I needed a stent. Not my idea of a good time, obviously. But from the minute I walked into the cath lab at Medanta, the team had it down. It was over before I knew it. Dr. Pandey checked on me that evening himself, just to say it went perfectly. The whole thing felt very standard for them, which was exactly what I needed it to be.
Look, the parking at Medanta is a nightmare, I won't lie. But once I got inside for my father's appointment, it was different. The lady at the cardiology desk remembered us from last time. The place is spotless, sure, but it was the nurse who saw I was stressed and brought me a glass of water without me asking. That stuck with me more than the fancy equipment.
My husband is a difficult patient—doesn't like doctors, hates asking questions. Dr. Pandey has this calm way about him. He didn't talk down to him, just sat and chatted about the meds like they were figuring out a puzzle together. My husband actually left the room understanding his condition for the first time. That's a skill.