Patient Experience
I'd been to three other doctors about this constant fatigue and low-grade fever. Everyone said it was stress. Dr. Gupta was the first one who actually sat and listened to my whole history, even the parts I thought were irrelevant. He ordered a specific set of tests the others hadn't, and it turned out to be a tricky autoimmune thing. He explained it to me in plain Hindi, drew a little diagram on his notepad. Started treatment that week, and I finally feel like myself again.
Just needed a colonoscopy, which honestly made me pretty nervous. The whole process at Medanta was straightforward. Yeah, the prep wasn't fun, but everyone knew what they were doing. Dr. Gupta checked in before I went under, cracked a small joke to lighten the mood. Woke up, he came by with the all-clear results, showed me a couple of pictures, and that was that. In and out without any fuss.
My husband was admitted, and I spent a lot of time at the hospital. The place is huge—I got lost twice!—but the staff at the Internal Medicine desk were incredibly patient. One nurse, Riya, saw I was looking stressed and brought me a cup of tea. When Dr. Gupta did his rounds, he never rushed. He’d pull up a chair, explain the day's plan, and answer all my questions, even the silly ones. The environment felt less like a cold hospital and more like a team was working with us.
What stuck with me was how Dr. Gupta talks to you. He doesn't talk at you. I was scared about starting a new medication, worried about side effects. Instead of just dismissing it, he said, 'Your concern is valid. Let's talk about what we can do to watch for those things.' He made me feel like a partner in my own care, not just a patient file. That kind of respect is rare.