Patient Experience
As an 82-year-old with mobility issues, I dreaded blood tests, but Dr. Raina's team at Artemis was extraordinary. They came to my wheelchair with a portable centrifuge, explained each vial's purpose in Hindi, and used a butterfly needle so gentle I barely felt it. When my potassium came back elevated, Dr. Raina personally called my grandson to discuss dietary changes.
Our 6-year-old needed pre-surgery labs and was terrified. Dr. Raina transformed the experience - she showed him how the analyzer works using cartoon analogies ('the machine counts blood cells like counting candy colors!'). She let him press the start button on the hemoglobin tester and gave him a 'bravery certificate.' He now says he wants to be a lab doctor!
Rushed to emergency after a motorcycle accident, I was disoriented and bleeding. Dr. Raina's team processed my cross-match samples in under 15 minutes despite multiple trauma cases arriving simultaneously. Their efficiency literally saved my arm - the rapid results allowed immediate surgery when every minute mattered.
My quarterly diabetes monitoring felt different this time. Instead of just taking blood, the phlebotomist noticed my recent weight loss and extra thirst. Dr. Raina reviewed my historical patterns and ordered additional tests that caught early kidney involvement. Her proactive approach changed my treatment plan significantly.
Coming from a village, I'd never seen such technology. Dr. Raina walked me through the fully automated system that tracked my sample from collection to result. She showed me how barcodes prevent mix-ups and explained the quality controls. For someone anxious about modern medicine, this transparency was incredibly reassuring.
Post-chemotherapy labs are always stressful, but Dr. Raina remembered my name and specific cancer type from three months prior. When my white counts were dangerously low, she coordinated with oncology to fast-track results and even arranged for my next appointment to avoid the crowded waiting area.
As a medical student observing rotations, I was impressed by how Dr. Raina's team handled a rare hemoglobin variant that was flagging as abnormal. Instead of just reporting it, they performed additional electrophoresis and consulted hematology - turning a potential panic into an educational moment for everyone.
My father's dementia makes medical visits challenging. Dr. Raina adapted her approach completely - using simple words, maintaining eye contact, and playing his favorite old songs during the draw. She understood that for confused elderly patients, the environment matters as much as the technical skill.
During the monsoon outbreak, the lab was overwhelmed with dengue cases. Dr. Raina implemented a color-coded priority system that ensured critical patients got results within hours while maintaining accuracy. Her leadership during the crisis prevented countless complications.
I needed specialized fertility testing that required precise timing. Dr. Raina arranged for early morning appointments before official hours and personally verified the temperature-controlled transport to the reference lab. This dedication to specific requirements made all the difference.
As a transgender patient, I've faced awkward questions at labs. Dr. Raina's intake form had inclusive options, and her staff used my chosen name without hesitation. When tests required sex-specific reference ranges, she explained why clearly and respectfully - the most dignified lab experience I've ever had.
My international second opinion required complex test comparisons. Dr. Raina created a customized report aligning my Artemis results with overseas standards, including conversion factors and methodology differences. Her global perspective saved me from unnecessary repeat testing abroad.
When our newborn needed metabolic screening, Dr. Raina noticed the heel-stick sample was clotting and immediately recollected it herself rather than risking an invalid result. Her attention to pediatric collection specifics prevented what could have been a stressful repeat hospital visit.
During my rare autoimmune workup, Dr. Raina identified that one test needed to be sent to a specialized center in another state. She handled all the logistics, including custom preservatives and expedited shipping - going far beyond typical lab responsibilities.
As a professional athlete needing performance testing, I appreciated how Dr. Raina interpreted my results in context of training load and recovery. She spotted patterns others missed and collaborated with my sports physician to optimize timing for peak performance monitoring.