Patient Experience
I'd been to a couple of doctors about this nagging stomach pain and fatigue. Everyone said it was stress. Dr. Arun Agarwal was the first one who actually looked skeptical at that. He ordered some specific tests I'd never had before. Turns out it was a tricky gallbladder issue that wasn't showing up on the usual scans. He explained it all with a diagram on his notepad—why the other tests missed it, what the options were. I felt heard for the first time in months.
Had to get a small cyst removed from my back. Honestly, I was more nervous about the hospital process than the procedure itself. Dr. Agarwal's team made it simple. The whole thing was over in what felt like twenty minutes. He checked in the next day himself, just a quick call to say the biopsy was clear and to keep the area dry. It was so straightforward it almost felt boring, in a good way.
The Apollo waiting area was actually calm, which helped a lot. My son was with me and the nurse at reception found him some colouring sheets. What stood out was how Dr. Agarwal's assistant, before we even saw the doctor, took the time to quietly confirm all my details and asked if I had any specific worries I wanted to make sure we discussed. It felt coordinated, not rushed. Even the guy who cleaned the room gave a nod and a smile.
Look, I don't like hospitals. I get fidgety. Dr. Agarwal has this very calm, matter-of-fact way about him. No fake cheer, but no doom and gloom either. When he came in, he sat down, didn't hover by the door. He asked about my job and how the symptoms were affecting my daily routine before diving into the medical stuff. It didn't feel like he was just treating a chart; it felt like he was figuring out how to fix a problem for a person.