Patient Experience
I'd been to a few doctors about this constant fatigue and stomach trouble, and everyone just said it was stress. Dr. Aswini was different. She actually sat and listened, asked questions about things no one else had, and ordered some specific tests. Turns out it was a tricky thyroid issue that was messing with everything. She explained it all on a notepad, drew little diagrams. I finally feel like I'm getting somewhere.
Had to get a small cyst removed from my back. Honestly, I was nervous at first, but Dr. Aswini made it so straightforward. The whole thing was over in what felt like minutes. She talked me through each step as she was doing it, which really kept my mind off things. The stitches were neat, healing was easy. It was just... simple, exactly what you hope for.
The parking at Apollo was a nightmare that day, completely full. I was flustered by the time I got to the clinic. But the lady at the front desk was so calm, got me checked in quickly, and the nurse who took my vitals had a really warm way about her. The whole place felt clean and quiet, which helped me settle down before seeing the doctor. It made a stressful start much better.
What I remember most is how Dr. Bezbarua spoke to my elderly mother. She has trouble hearing, and some doctors just raise their voice. Dr. Aswini pulled her chair closer, looked right at her, and spoke clearly and patiently, repeating things without a hint of annoyance. She has this gentle way of explaining that makes you feel respected, not just like another case file.