Patient Experience
I'd been feeling run down for months, and my local doctor just kept saying it was stress. Dr. Binoy actually listened. He asked a lot of questions I hadn't been asked before and ordered some specific tests. Turns out it was a thyroid issue that wasn't showing up on the standard screenings. He explained it in a way that finally made sense. I'm on treatment now and starting to feel like myself again.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Agarwal and his team at Apollo Excelcare made it so straightforward. The whole thing was over before I knew it. The instructions for aftercare were clear, and the healing was exactly as he said it would be. No drama, just good, clean work.
The clinic was busy and I had to wait a bit, which I expected. What stood out was how the front desk staff handled it—they were apologetic and kept me updated. The nurse who took my vitals was really kind and chatted with me to pass the time. It's a small thing, but it makes a difference when you're not feeling great. The place itself felt calm and clean.
What I remember most is how Dr. Agarwal talked to my elderly mother. She was confused and scared. He didn't just talk to me; he got down to her eye level, spoke slowly, and held her hand while explaining her medication. He has a real gentleness about him. You don't see that everywhere.