Patient Experience
I'd been feeling run down for months, and a few other doctors just shrugged it off as stress. Dr. Das was the first one who really listened. He ordered some specific tests I hadn't had before and actually sat with me to explain the results. Turns out it was a thyroid issue that wasn't obvious. He laid out a clear plan, and I finally feel like myself again. It was a relief to have someone take it seriously.
I needed a small cyst removed, and honestly, I was pretty nervous about the whole thing. The procedure itself at Apollo Excelcare was quick—in and out in a morning. Dr. Das talked me through each step as he was doing it, which really helped. The parking lot was packed that day, but once I got inside, everything moved smoothly. No fuss, no drama, just what I needed.
The clinic was busy, so I did have to wait a bit past my appointment time. But the front desk staff were really apologetic and kept me updated. The nurse who took my vitals was so kind and chatty, it took the edge off. When Dr. Das came in, he didn't seem rushed at all, even though he probably was. The whole place just felt calm and professional.
What stuck with me most about Dr. Das was how he talked to my elderly mother. She gets confused easily and was scared. He didn't just talk to me; he knelt down so he was at her eye level, spoke slowly, and checked that she understood. He has a quiet, patient way about him that makes you feel like you're his only patient that day. It meant the world to us.