Patient Experience
I'd been to a few doctors about this nagging pain and fatigue, and everyone had a different idea. Honestly, I was starting to think I was imagining it. Dr. Dipjyoti Payeng at Apollo Excelcare was different. He actually sat and listened, asked questions about things no one else had, and ordered a specific test I'd never heard of. Turns out it was a thyroid issue that wasn't showing up on standard checks. He explained it all in a way that finally made sense. I'm on treatment now and feel like myself again.
Had to get a small cyst removed from my back. I was nervous at first, but Dr. Payeng made it simple. The whole thing at Apollo Excelcare was quick – in and out in a few hours. He talked me through each step during the procedure, which really helped. The stitches were neat, healing was straightforward, and the follow-up was just a quick check-in call from his nurse. It was exactly what you hope for with something routine.
The parking lot at Apollo Excelcare was packed when I arrived for my appointment, which put me in a bit of a mood. But from the moment I walked in, the staff turned it around. The lady at reception was really patient helping me find my file, and the nurse who took my vitals had a nice, calming way about her. The place itself felt clean and quiet, not chaotic. It made waiting for Dr. Payeng a lot easier.
What stuck with me about Dr. Payeng was how he talks to you. He doesn't just look at the chart. When I was worried about some test results, he pulled up a chair, looked me in the eye, and broke down what everything meant without any scary medical jargon. He has this calm, direct way of speaking that makes you feel heard, not just processed. You leave his room feeling clear-headed, not more anxious.