Patient Experience
I'd been to a couple of doctors about this nagging fatigue and stomach pain, and everyone said it was just stress. Dr. Indrani Goswami actually listened. She asked questions no one else had, ran some different tests, and figured out it was a tricky gallbladder issue that wasn't showing up the usual way. The hospital parking was a bit of a mess that day, but honestly, I was just relieved someone finally had an answer.
Had to get a small cyst removed. I was nervous at first, but Dr. Goswami explained everything in simple terms—how long it would take, what the scar might look like. The procedure itself was over before I knew it. She checked in the next day, too, just to see how the healing was going. It felt very straightforward and calm.
The clinic at Apollo Excelcare is really clean and quiet, which helped a lot because I was anxious. But what stood out was the front desk lady, Reema. I'd forgotten my insurance papers, and instead of making it a big deal, she calmly talked me through what I needed to bring next time. Even the person who took my blood samples was really gentle. It felt like a team effort.
Look, I don't like hospitals. Dr. Goswami has this way of talking that just puts you at ease. She doesn't rush you, and she actually remembers little things from your last visit. When my blood pressure was high, she didn't just scribble a prescription; she asked about my work stress and we talked about small changes first. You feel like a person, not a chart.