Patient Experience
My husband had been feeling off for months, tired and just not himself. We'd seen a couple of doctors who couldn't pin it down. Dr. Puja Banerjee was different. She actually sat and listened to every little symptom, asked questions no one else had. She ordered a specific test the others hadn't thought of. Turns out it was a tricky thyroid issue that was mimicking other things. She explained it all on a notepad, drawing little diagrams. We finally had an answer, and a treatment that's working.
I needed a minor cyst removed. Honestly, I was nervous at first—any procedure is a bit scary. But Dr. Banerjee made it so simple. She walked me through each step on the day, told me exactly what to expect. It was over before I knew it. The whole thing was straightforward, no drama. I was in and out of Apollo in a few hours, and the recovery was just as she said it would be.
The parking at Apollo was a nightmare that day, completely full. I was flustered by the time I got to the clinic. But the front desk lady saw I was stressed and was really kind about it. The whole place felt calm, even though it was busy. Someone kept the waiting area tidy, and the nurse who took my vitals had a warm way about her. It made a difficult day a little easier.
What I remember most is how Dr. Banerjee talked to my elderly mother. She never rushed her. She got down on her level, spoke clearly, and checked twice to make sure she understood the medication plan. She didn't just treat the illness; she saw my mom was anxious and treated that, too. It meant the world to us.