Patient Experience
For months, I had this weird pressure in my ear and dizziness that no one could figure out. Dr. Anand Kumar actually sat and listened to the whole, messy story. He ordered a specific scan others hadn't, and found a tiny benign tumor near my ear. He explained it in plain Telugu, drew me a picture, and laid out all my options without pushing me. I was terrified, but his calm way of talking made the surgery feel manageable. I'm recovering well now, and just so relieved to have an answer.
I needed my tonsils out, which felt like a big deal to me even if it's routine for them. The day of, I was pretty nervous in the waiting area. But from the moment Dr. Kumar walked in, he just had this easy way about him. He cracked a small joke about my favorite ice cream flavors post-surgery. The whole thing was over before I knew it. The recovery was exactly as he said it would be—unpleasant but straightforward. No drama, just a smooth process from start to finish.
Look, the parking at King Koti is always a hassle, and I was grumpy by the time I got to Kamineni. But the ENT clinic staff turned my mood around. The lady at the front desk saw I was flustered and helped me sort my papers with a smile. The nurse who did my initial check-up was really gentle and explained each step. Even the cleaner in the hallway gave a polite nod. It made the wait for Dr. Kumar much less stressful. The place just felt organized and kind.
What I'll remember most about Dr. Kumar is how he spoke to my mother. She's old and hard of hearing, and was very anxious about her sinus procedure. He didn't just talk to me. He pulled his chair right up to her, spoke clearly and slowly, and checked her understanding by having her repeat the plan back. He treated her with such genuine respect, not like a burden. That patience and kindness meant the world to our family. You don't see that everywhere.