Patient Experience
I'd been to a couple of doctors for this nagging fatigue and weird joint pain. They ran basic tests and said it was stress. Dr. Alla Pranay was different. She actually sat and listened to every little symptom I mentioned, even the ones I thought were silly. She ordered a very specific set of tests I'd never heard of. Turns out it was a rare autoimmune thing. She explained it all on a notepad, drew little diagrams. Started treatment, and I finally feel like myself again. She figured out what everyone else missed.
Had to get a minor cyst removed. Honestly, I was nervous at first—any procedure is scary. But Dr. Pranay made it so straightforward. The whole thing at Apollo Health City was quick; in and out in a few hours. She told me exactly what she was going to do, step by step, which calmed me down. The incision was tiny, healed up perfectly. No drama, just good, clean work. Sometimes simple things going right is all you need.
The clinic was busy that day, parking was a nightmare. But once I got inside, the front desk staff saw I was flustered and were really kind. The nurse who took my vitals cracked a joke about the parking too, which helped. The whole place in Jubilee Hills feels calm, not like a typical hectic hospital. It made waiting a bit for my appointment with Dr. Pranay much easier. Good care feels like a team effort, and her team gets it.
What stuck with me about Dr. Pranay wasn't just the medicine. My dad was her patient, and he was really anxious. She has this way of talking—no rush, no big medical words thrown at you. She'd pat his shoulder, ask about his garden. She treated him like a person, not just a chart. That meant more to our family than I can say. You don't forget a doctor who shows that kind of warmth.