Patient Experience
I'd been to three doctors for this weird fatigue and stomach pain. They all said it was stress. Dr. Santhi actually listened, asked a ton of questions I hadn't been asked before, and ordered a specific test. Turns out it was a rare thyroid issue affecting my gut. She explained it in a way that finally made sense. I'm on the right meds now and feel like myself again.
Needed a cyst removed from my back. Honestly, I was nervous about the whole thing. Dr. Santhi walked me through the entire process in her office, even drew a little diagram. The day of, she kept checking in, and the procedure itself was over before I knew it. Follow-up was simple. It was just a straightforward thing, but she made it feel that way.
The Apollo waiting area was packed and I was running late after circling for parking. I was frazzled. But the nurse at Dr. Santhi's desk saw I was stressed, got me checked in quickly, and was really kind. The whole team, from the person who took my vitals to the billing clerk, was efficient and calm. It made a hectic day much easier.
My 10-year-old was terrified of doctors. Dr. Santhi didn't just talk to me; she got down on his level, asked about his school project, and let him hold the stethoscope. She explained everything to him in simple terms. He didn't even flinch during the check-up. We left, and he said, 'She's nice.' That meant more than any medical jargon.