Patient Experience
I'd been to a few doctors about this constant fatigue and stomach trouble, and everyone just said it was stress. Dr. Rao actually listened. He asked questions about things no one else had, even my diet from years ago. He pieced it together and ordered a specific test that finally showed what was really going on. It wasn't simple, but he explained it in a way that made sense, without talking down to me.
I needed a minor cyst removed. Honestly, I was nervous at first, but the whole thing was so straightforward. Dr. Rao walked me through each step before he did it, which really helped. The procedure itself was quick, and the recovery was exactly as he said it would be. No surprises, no drama. Sometimes you just want things to be simple, and this was.
The Apollo Health City campus is huge, and I got a bit lost trying to find the clinic. One of the staff members at the front desk saw me looking confused and actually walked me to the right wing. The waiting area was calm, and even though it was busy, things felt organized. It's the little things that make a difference when you're not feeling your best.
What stood out about Dr. Rao was how he talked to my elderly mother. He didn't just look at me for answers. He sat down, made eye contact with her, and spoke clearly and patiently, checking that she understood everything. He has a calm way about him that really puts you at ease. You feel like a person, not just another file.