Patient Experience
I'd been to three other doctors for this weird fatigue and joint pain. Everyone said it was stress. Dr. Jella actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was something pretty rare. She explained it all with a diagram on her notepad—didn't rush me at all. Finally having a real answer, and a plan, was a huge relief.
Had to get a small cyst removed. Honestly, I was nervous about the whole hospital thing. But the procedure itself at Star Hospital was straightforward. Dr. Ramashankar talked me through each step as she did it, which kept me calm. It was over before I knew it. The follow-up was quick, and the scar is barely there now. Just a simple, smooth experience.
Parking at Star Hospital was a nightmare that day, completely full. I was flustered by the time I got to reception. But the lady at the front desk was so kind, found my file quickly, and the nurse who took my vitals had a really calming way about her. The whole place felt clean and quiet, which helped settle my nerves before seeing the doctor. It made a difference.
What I remember most is how Dr. Jella sat down. She didn't stand by the door. When she saw I was scared about the test results, she just pulled up a chair and said, 'Let's figure this out together.' She has a way of explaining things that doesn't make you feel stupid. You feel like you're talking to a very smart, very calm friend who happens to know a lot about medicine.