Patient Experience
Our whole family has been seeing Dr. Nirmala for years, ever since she helped my mother manage her diabetes. You don't stick with a doctor for a decade without good reason. She remembers details—asks about my kids by name, recalls my old knee injury. It’s that consistency. The clinic at Apollo can get busy, and sometimes you wait a bit, but you know when it’s your turn, you’ll get her full attention. She doesn’t rush. That kind of trust is hard to find.
Had a stubborn skin rash that wouldn't go away. Saw Dr. Papalkar. She looked at it, asked a few clear questions about when it started and what I'd tried. Prescribed a simple cream. Rash cleared up in a week. No fuss, no unnecessary tests. Just what was needed. Parking at the Health City was a hassle that day, but the appointment itself was efficient and solved the problem.
I was quite nervous about some ongoing stomach issues. Dr. Nirmala has such a calm way about her. She listened quietly while I explained everything, even the bits I thought were silly. She spoke softly, explained things in a way that made sense, and we made a plan together. I left feeling heard and much less anxious. The hospital environment is big, but her consultation room felt like a quiet space.
After weeks of feeling run-down and getting nowhere with another doctor, my wife insisted I see Dr. Papalkar. What a difference! She actually figured out it was a vitamin deficiency. I got my energy back. I’m so glad we went to see her. She’s sharp, friendly, and just gets to the heart of it. Honestly, I wish I’d gone sooner.