Patient Experience
I'd been to three other doctors for this nagging abdominal pain and fatigue. Everyone said it was stress. Dr. Prashant actually listened to the whole, long story, asked a bunch of questions the others hadn't, and ordered a specific test. Turned out to be a tricky parasite that doesn't show up on standard checks. He called me himself with the results and explained the treatment plan in simple terms. Finally, after months, I feel like myself again.
Had to get a small cyst removed from my back. Honestly, I was nervous about the whole thing—needles and all that. The procedure itself at Apollo was over before I knew it. Dr. Prashant talked me through each step as he worked, which really helped. The stitches were so neat my wife joked the scar looks like it was done by a tailor. Follow-up was quick and easy, no fuss.
The place is huge and I got a bit lost finding the clinic, I won't lie. But once I checked in, the front desk lady was really kind and pointed me in the right direction. The nurse who took my vitals had a calm way about her that settled my nerves. Even the person who cleaned the waiting area smiled and said good morning. It felt like a team effort, and that made a difference before I even saw the doctor.
What stuck with me about Dr. Prashant was how he didn't just look at his screen. He'd turn his chair fully to face me, make eye contact, and just... wait for me to finish my sentences. I had a lot of questions about some new medication, and he didn't rush. He even drew a little diagram on a notepad to show how it worked. Felt like he was talking with me, not at me. That's rare.