Patient Experience
I'd been to three different doctors for months with this crushing fatigue. Dr. Venugopal at Star Hospital was the first one who didn't just tell me to rest more. He actually listened, asked about things no one else had, and ordered a specific blood test. Turns out it was a thyroid issue that was easy to miss. He called me himself with the results and explained it all in a way that finally made sense. I'm on medication now and feel like myself again.
Had to get a small cyst removed from my back. Honestly, I was nervous at first, but Dr. Venugopal made the whole thing feel routine. The procedure itself at Star Hospital was over in what felt like ten minutes. He talked me through each step, the nurse was really calming, and I was in and out. The parking lot was packed that day, but the actual experience was smooth. Follow-up was quick and the scar is barely there.
What stood out for me was the whole team. My mom needed a check-up, and I was worried about bringing her to a big hospital. From the front desk people who helped us find our way, to the nurse who got her vitals and was so patient, everyone was just...nice. The place in Nanakramguda is clean and doesn't feel as intimidating as some others. Dr. Venugopal was great, of course, but it felt like a group effort to make her comfortable.
You know how some doctors just look at the chart and not at you? Dr. Venugopal isn't like that. I had a bad stomach bug and felt awful. He sat down, asked how I was managing at home, and even joked a little to lighten the mood. He didn't rush. He took the time to explain what was happening and what I needed to do. It's that kind of care that makes you trust someone. Felt like he actually saw me as a person, not just another case.