Patient Experience
I'd been to three different doctors for this nagging abdominal pain, and everyone just said it was stress. Dr. Phani Prakash was the first one who actually sat and listened to my whole history. He ordered a specific scan the others hadn't, and it turned out to be a rare type of hernia. It wasn't a quick fix, but he explained it all clearly, drew me a little diagram, and his plan worked. He just figured it out when no one else could.
Had to get a small cyst removed from my back. Honestly, I was nervous about the whole hospital thing. But with Dr. Prakash, it was just... straightforward. He told me exactly what he'd do, how long it would take, and what the scar might look like. The procedure itself was over in what felt like twenty minutes. No drama, no fuss. It healed up perfectly, just like he said it would.
Parking at Star Hospital was a nightmare that day, completely full. I was flustered by the time I got to Dr. Prakash's clinic. But the lady at his reception desk was so calm; she got me checked in and even found me a bottle of water. The whole place felt clean and quiet, not chaotic. It made a real difference in settling my nerves before the appointment.
What I remember most is how he talks to you. I'm an older patient, and sometimes doctors rush. Dr. Phani Prakash doesn't. He pulls his chair up, looks you in the eye, and asks about things besides the illness. He remembered I gardened and asked about my roses while checking my blood pressure. It sounds small, but it made me feel like a person, not just a case.