Patient Experience
My father was admitted with a severe stomach issue. The hospital was busy, and we were all scared. Dr. Rao took the time to explain everything to us in the family room, step by step, in simple words. He didn't rush us, even though he had other patients. He called my mother directly with updates. Because he kept us in the loop, our anxiety went way down. Dad is home now and doing much better.
Had a persistent fever that wouldn't break. Went to Apollo. Dr. Rao saw me, asked clear questions, ordered the right tests. Got a diagnosis quickly. Started treatment. Felt better in a couple of days. No fuss, just efficient care. Parking was a hassle, but the medical part was straightforward.
We were so worried about our son's constant tiredness. Dr. Rao has such a calm way about him. He listened to all our concerns, never made us feel silly for asking questions. He explained the treatment plan so gently, making sure we understood. It wasn't just about medicine; he cared how we were feeling as parents. Our boy is back to his energetic self now.
After weeks of feeling run-down and getting nowhere with other doctors, I saw Dr. Rao. What a difference! He actually listened, pieced together symptoms I thought were unrelated, and figured it out. I was so relieved to finally have an answer and a plan. The whole process, from his manner to the follow-up, just felt right. Huge weight off my shoulders.