Patient Experience
Been seeing Dr. Kirankumar for my blood pressure and general health for about 7 years now, since before he moved to Medicover. That's the thinghe remembers. He knows my history, asks about my family, and doesn't just treat the numbers on the chart. I had a weird stomach thing last month, and he immediately connected it to a medication I started years ago. That kind of long-term memory and care is rare. The clinic's busy, sure, but he never makes you feel rushed. He's my family doctor, plain and simple.
My 82-year-old father was admitted with severe weakness. We were all scared and confused. Dr. Kirankumar was the one who actually sat us down in the family room and drew a simple diagram on a notepad to explain what was happening with Dad's electrolytes and heart. He didn't use scary medical jargon. He called my sister himself with the afternoon update because he knew she couldn't be there. He treated my father with such gentle respect, and treated us like partners, not a nuisance. Because of his clear communication, we knew what to expect every step of the way.
Had a bad fever that wouldn't break. Went to Medicover, saw Dr. Jakku Kirankumar. He was straight to the point, asked the right questions, figured out it was probably a viral thing. Gave clear instructions on meds and what to watch for. No fuss, got the job done. Feeling better now.
Okay, so this was last Tuesday. I'd had this nagging pain in my side for two days, and I was trying to ignore it, but my wife finally made the appointment. The parking at Medicover was a nightmare, took me 20 minutes, so I was already annoyed walking in. I got called in, and Dr. Kirankumar has this calm way about him. He listened, then did the check-up. He pressed a spot and I just about jumped off the table. He leaned back and said, 'I think you've just pulled a muscle between your ribs, probably from that gym session you mentioned. But let's get a quick scan to be absolutely sure it's nothing else.' He explained how that can happen and even mimicked the twisting motion that likely caused it. Got the scan, he was right. The whole thing was such a relief. He took my worry seriously but also solved it without any drama.