Patient Experience
What I remember most is how Dr. Divya talked to my elderly mother. She has trouble hearing, and some doctors just raise their voice. Dr. Divya sat down, faced her directly, spoke clearly and with so much patience. She didn't just address the medical chart; she addressed my mom, the person. That kind of respect is rare, and it meant the world to us.
I'd been feeling run down for months, and my local GP just kept saying it was stress. Dr. Divya actually listened. She didn't rush me, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was a thyroid issue that was messing with everything. She explained it all in a way that finally made sense. I'm on treatment now and starting to feel like myself again.
Had to get a small cyst removed from my back. Honestly, I was nervous about the whole thing. But Dr. Divya made it so simple. The procedure itself was quick, she talked me through each step, and the follow-up was straightforward. The scar is barely noticeable. It was one of those medical things you dread, but it ended up being a total non-event, which is exactly what you want.
The hospital itself is nice and clean, but what stood out was the team. From the front desk folks who helped me find my way, to the nurse who saw I was anxious and cracked a joke to lighten the moodeveryone was just really decent. Even when the parking lot was packed and I was running late, they were understanding. It felt like a place where people actually care, not just a processing plant.