Patient Experience
I'd been to a couple of doctors for this nagging stomach pain and fatigue, and everyone just said it was stress. Dr. Santosh Kumar actually listened. He asked a lot of questions I hadn't been asked before, ordered some specific tests, and figured out it was a tricky gallbladder issue that wasn't showing up on the usual scans. He explained it in a way that finally made sense. I felt heard for the first time in months.
Had to get a small cyst removed from my back. Honestly, I was nervous about the whole thing. But Dr. Santosh made it simple. The procedure itself was quick, he told me what he was doing step-by-step, and the recovery was exactly as he said it would be. No drama, no surprises. Sometimes you just want something straightforward, and that's what I got.
The clinic was busy that day, I had to wait a bit, but the front desk staff were really patient. The nurse who took my vitals was gentle and cracked a small joke that put me at ease. The whole place at Medicover Madhapur felt clean and organized, which matters when you're not feeling great. It made the visit less stressful.
What stuck with me was how Dr. Santosh Kumar talked to my elderly mother. She was confused and scared. He didn't just talk to me; he sat down, looked her in the eye, and explained her medication in Telugu, using simple words. He had this calm, no-rush way about him. It wasn't just about treating the illness; he treated her with real kindness.