Patient Experience
I'd been feeling off for months, tired all the time with weird aches. A couple of other doctors just shrugged. Dr. Nivya was different. She actually listened, asked a ton of questions I hadn't thought about, and ordered some specific tests. Turns out it was a thyroid issue that wasn't obvious. She explained it all on a notepad, drew a little diagram. Finally having an answer, and a plan, was a huge relief.
Had to get a small cyst removed. Honestly, I was nervous at first about any procedure. But Dr. Nivya made it so straightforward. She told me exactly what would happen, step by step, and it was over before I knew it. The whole thing was just... smooth. No drama, no fuss. Follow-up was quick, and the scar is healing really well.
The clinic at Medicover was busy when I went, parking was a bit of a hunt. But once inside, it felt calm. The front desk lady was patient with my paperwork, and the nurse who took my vitals had a really warm way about her. It's a clean, modern place, which helped settle my nerves before seeing the doctor. Felt like a team was working there.
What stuck with me was how Dr. Nivya talks to you. She doesn't rush. She sits down, looks at you, and you feel like you have her full attention. When I was worried about some medication side effects, she didn't dismiss it. She just said, 'Let's figure out a better option for you.' It's that kind of care that makes you actually trust your doctor.