Patient Experience
I'd been to a couple of doctors for this nagging stomach pain and fatigue, and everyone just said it was stress. Dr. Pilla Earnestdaniel Prasad actually listened. He asked a lot of questions I hadn't been asked before, ordered some specific tests, and figured out it was a tricky gallbladder issue that wasn't showing up on the usual scans. I was nervous at first, but he explained it in a way that made sense. He didn't just treat a symptom; he found the actual problem.
Had to get a small cyst removed from my back. Honestly, I was more worried about the paperwork and the wait than the procedure itself. But from the check-in at Medicover to the discharge, it was all straightforward. Dr. Prasad did the excision quickly, the stitches were neat, and he gave clear instructions for care. It was just a simple thing, but it's nice when things go exactly as they're supposed to without any fuss.
The hospital itself is pretty modern, I'll give it that. What stood out for me was the nurse who took my vitals. I was running a fever and feeling miserable, and she was just really kind and calm. Even the person at the front desk helped me sort out my insurance query without making me feel like a nuisance. It made a stressful visit a bit easier to handle. Dr. Prasad was great, but the whole team there seemed to be on the same page.
Look, I'm not great with doctors. I get anxious. Dr. Prasad has this very calm, no-rush way about him. He sat down, didn't look at the clock, and just talked. He asked about my work, my family, not just my blood pressure. When he explained my treatment plan, he drew a little diagram on his notepad. It felt like he was talking to a person, not just a patient. That matters more than anything sometimes.