Patient Experience
My husband was diagnosed last month. We were terrified, honestly. The first appointment with Dr. Ruby, we were just a mess. She sat us down, my husband and me, and explained everything in our language, step by step. She didn't rush us. She answered every single one of my anxious questions, even the silly ones. She treated him with such kindness, and she looked at me, the caregiver, and made sure I was holding up too. The treatment plan is clear now. We feel like we're in safe hands.
Took my mother to see Dr. Sultana. The hospital was busy, had to wait a bit, but it was worth it. The doctor was direct. She gave us the facts, no sugarcoating, but she wasn't harsh. She laid out the options for Mom's care very clearly. We knew what to expect, what the next steps were. There was no confusion. In a situation like this, that clarity is everything. We left feeling informed and, for the first time, like we had a real path forward.
After my father's initial consultation elsewhere, we were lost. A friend suggested Dr. Ruby Sultana. Her voice is so calm, it just settles you. She listened to all our concerns, nodding, taking notes. She explained my father's condition in such a gentle way that he actually understood and felt less scared. She remembers small things from previous visits, asks about the family. It's not just clinical; it feels personal. That soft-spoken care has made this difficult journey a little easier to bear.
We got a second opinion from Dr. Ruby and wow, what a difference! She was so thorough, went over all the previous reports with a fine-tooth comb. Found a couple of things others had glanced over. Her energy is fantasticpositive but realistic. When she said, 'We can treat this,' I almost cried with relief. The whole team at Medicover seems great, but she's the captain. Every visit leaves us feeling more hopeful and energized to fight. We're so glad we found her!