Patient Experience
The clinic at Medicover Madhapur is really well-run. I had to wait a bit past my appointment time, which happens, but the front desk staff kept me updated. The nurses were especially kindone could tell I was anxious and just chatted with me about my commute to distract me. It's a clean, calm place, which helps a lot when you're not feeling great.
I'd been to a couple of doctors for this nagging stomach issue, and everyone just said it was stress. Dr. Prathyusha actually listened. She asked a lot of questions I hadn't been asked before and ordered some specific tests. Turns out it was something pretty uncommon. She explained it all to me in a way that finally made sense, and the treatment plan she started is really working. I feel like I have my life back.
I needed a minor procedure done, and honestly, I was nervous at first. But Dr. Prathyusha made it so straightforward. She walked me through each step beforehand, the whole thing was over in what felt like minutes, and there was hardly any discomfort. I was in and out of Medicover in a few hours. It was one of the smoothest medical experiences I've had.
What stood out most about Dr. Prathyusha was how she talked to me. She didn't rush. She sat down, looked me in the eye, and answered every single one of my questions without making me feel silly for asking. She has a very calm, reassuring way about her. You leave feeling heard, not just processed.