Patient Experience
My mother was admitted with a high fever and confusion. We were really scared. Dr. Sandhya explained everything to us in our own language, step by step, what each test was for and what the treatment plan would be. She called me herself in the evening to give an update. The waiting area was crowded, but she never rushed us. My mother is home now, and much better. We felt looked after.
Took my 8-year-old son in. He had a bad stomach ache for days. Dr. Balasubramanyan was so calm with him. She didn't just talk to me; she got down to his level and asked him where it hurt. She explained to him, in a way he could understand, about germs and medicine. She was direct with me about what to watch for and when to come back. No fancy words, just clear advice. It was a relief.
My husband had a sudden, severe pain. At Medicover, parking was a hassle that day, which added to the stress. But from the moment Dr. Sandhya walked in, she took charge. She told us straight what she thought it was and what needed to happen next. She answered all my frantic questions without making me feel silly. Her manner was soft but very sure. That combination got us through a very frightening night.
Wow, what a difference! My dad needed a general check-up and had a list of vague complaints. Previous doctors just prescribed pills. Dr. Sandhya actually listened to all of it, asked him about his daily routine, and connected the dots. She was so thorough in her questions. We left with a clear plan, not just a prescription. I'm so glad we found her. The whole family is breathing easier knowing he's in good hands.