Patient Experience
I'd been to a couple of doctors for this nagging fatigue and stomach pain, and everyone just said it was stress. Dr. Shilpa was different. She actually listened to everything, asked questions about things no one else had, and ordered a specific test. Turns out it was a tricky vitamin deficiency that was messing with my system. She explained it in a way that finally made sense. I'm on the mend now, and it's such a relief to have a real answer.
Had to get a small cyst removed. Honestly, I was pretty nervous about the whole thing. But Dr. Shilpa made it so simple. She walked me through each step before she did it, the local anesthetic worked perfectly, and the whole procedure was over in what felt like ten minutes. The follow-up was quick and easy, too. It was one of those medical things you dread, but it ended up being completely straightforward.
The clinic at Medicover in Chandanagar is really clean and calm, which helped a lot because I was feeling pretty rough. What stood out, though, was the front desk lady. I was confused about my insurance paperwork, and she was so patient, explaining it all without making me feel silly. Even the nurse who took my vitals was really kind. It felt like a team that actually cared, not just a place you get processed.
My kid was scared of doctors, and Dr. Shilpa was amazing with her. She didn't just talk to me; she got down on my daughter's level, showed her the stethoscope, and let her listen to her own heartbeat. She turned what could have been a tearful check-up into a bit of an adventure. That kind of patience and warmth means everything when you're a worried parent.