Patient Experience
I'd been to a couple of doctors for this nagging fatigue and stomach thing. Everyone said it was stress. Dr. Goyal was different. He actually listened to the whole, weird history, asked questions no one else did, and ordered a specific test. Turns out it was something pretty uncommon with my thyroid. He explained it in a way that finally made sense. I'm on treatment now and feel like myself again.
Had to get a cyst removed from my back. Honestly, I was nervous at first, but Dr. Goyal made it simple. The whole thing was over in what felt like minutes. He checked in the next day himself, which I wasn't expecting. The scar is tiny. It was just a straightforward thing, done really well.
The Apollo facility is nice, I won't lie, though I did circle for parking. What stood out was the team. The nurse at the front desk saw I was anxious and got me sorted quickly. The assistant with Dr. Goyal was really kind, explaining each step before they did it. It didn't feel like an assembly line; people actually talked to you.
My kid was scared of doctors. Dr. Goyal didn't just talk to me; he crouched down, showed my son his stethoscope, let him listen to his own heartbeat. He has this calm, patient way about him. My boy left asking when we could go back. That's a first.