Patient Experience
I'd been to a couple of doctors for this nagging fatigue and stomach issue, everyone just said it was stress. Dr. Deepali Mittal was different. She actually listened, asked a ton of questions I hadn't been asked before, and ordered some specific tests. Turns out it was a thyroid problem that was messing with everything else. She explained it all on a notepad, drew little diagrams. It wasn't just a pill; she helped me understand my own body. That made all the difference.
Had to get a small cyst removed. Honestly, I was nervous at first, but Dr. Mittal made it feel like no big deal. The whole thing was over in what felt like twenty minutes. She talked me through each step, the local anesthetic worked perfectly, and the stitches were so neat you can barely see the scar now. It was just a straightforward, smooth experience from check-in to the follow-up.
The Apollo waiting area was packed, I'll admit that. But once I got in, her nurse, I think her name was Priya, was really kind. She could see I was anxious and got me a glass of water while I waited. The whole team in that wing seemed to work together well, it felt calm even though they were busy. It's the little things that make a hospital visit less stressful.
What stuck with me was how Dr. Mittal talks to you. She doesn't rush. She sits down, looks you in the eye, and answers every single one of your 'silly' questions without making you feel silly for asking. When my dad was with me, she explained everything to him in Hindi so he'd understand too. You feel like a person, not just another file on the desk.